Privacy Policy - Crown Carz

Privacy Policy - Crown Carz

At Crown Carz, a premier taxi and travel service provider based in Reading, Berkshire, UK, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our services, including our website (www.crowncarz.co.uk), booking platform, and transportation services. Established in 2023, we prioritize transparency and trust in all our operations, and this policy reflects our dedication to safeguarding your personal information.

This policy applies to all users of our services, including customers booking airport transfers, private hires, VIP chauffeur services, or wedding car rentals, as well as visitors to our website. By using our services, you agree to the terms outlined in this Privacy Policy. If you have any questions, please contact us using the details provided at the end of this policy.

1. Information We Collect

We collect information to provide you with a seamless and personalized transportation experience. The types of information we may collect include:

• Personal Information: This includes your name, email address, phone number, and billing information provided when you book a ride, create an account, or contact our support team.
• Travel Details: Information related to your bookings, such as pick-up and drop-off locations, travel dates, times, and any special requirements (e.g., child seats or accessibility needs).
• Payment Information: Credit/debit card details or other payment information processed through secure third-party payment gateways.
• Website Usage Data: Information collected through cookies and similar technologies, such as your IP address, browser type, device information, and pages visited on our website.
• Communication Data: Records of your interactions with our support team, including emails, live chat transcripts, and phone call details.

2. How We Use Your Information

We use your information to provide, improve, and personalize our transportation services. Specific uses include:

• Booking and Service Delivery: To process your bookings, coordinate with drivers, and ensure timely and efficient transportation services.
• Customer Support: To respond to your inquiries, provide assistance, and resolve any issues related to your travel experience.
• Payment Processing: To securely process payments for our services through trusted third-party providers.
• Service Improvement: To analyze usage patterns and feedback to enhance our website, booking platform, and transportation services.
• Marketing and Communication: To send you updates, promotions, or newsletters about our services, provided you have given consent. You can opt out of marketing communications at any time.
• Legal Compliance: To comply with legal obligations, such as tax reporting or responding to lawful requests from authorities.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party providers who assist us in delivering our services, such as payment processors, IT support, or analytics providers. These providers are bound by strict confidentiality agreements.
• Drivers: Limited information (e.g., your name, pick-up location, and contact details) is shared with our drivers to facilitate your journey.
• Legal Requirements: When required by law, such as in response to a court order or regulatory request, we may disclose your information to relevant authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with continued protection under this policy.

4. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it, including:

• Encryption of sensitive data, such as payment information, during transmission and storage.
• Regular security audits and updates to our systems to prevent unauthorized access.
• Restricted access to your information, ensuring only authorized personnel can view or process it.

While we strive to protect your data, no system is completely secure. If you suspect any unauthorized access to your account, please contact us immediately.

5. Your Rights

As a user of Crown Carz services, you have rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal information, subject to legal obligations.
• Opt-Out: You can opt out of marketing communications or revoke consent for certain data processing activities.
• Restriction or Objection: You can request restrictions on how we process your data or object to certain uses.

To exercise these rights, please contact us using the details below. We will respond to your request in accordance with applicable data protection laws, such as the UK GDPR and Data Protection Act 2018.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyze usage. Cookies may be used to:

• Remember your preferences and login details.
• Track website performance and user behavior.
• Deliver personalized content or advertisements.

You can manage cookie preferences through your browser settings. For more details, please refer to our Cookie Policy on our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. For example, booking and payment details may be retained for up to 7 years for tax and accounting purposes. Once no longer needed, your data is securely deleted or anonymized.

8. Third-Party Links

Our website may contain links to third-party websites, such as payment processors or partner services. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised policy will take effect immediately. We encourage you to review this page periodically to stay informed.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection Officer:

Email: info@crowncarz.co.uk

Phone: +44 1189 47 47 47

Address: Crown Carz Ltd, 52 Elvaston Way, Tilehurst, Reading, RG30 4LU, United Kingdom

You can also reach us via our website’s live chat or support page for prompt assistance. If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

Thank you for choosing Crown Carz. We are committed to protecting your privacy and delivering exceptional transportation services in Reading, Berkshire, and beyond.